Pre-sales consulting and solution design
01Equipment and process recommendations based on build size, material and output needs.
- Sample evaluation and process routing
- Material and post-processing matching
- Investment and capacity reference
Clear requirements make accurate proposals
Technical and sales colleagues review every inquiry together. Share part size, material, output and delivery date; service tracks and FAQs follow below.
Reach us directly
Phone
+86 135 2357 3314
Weekdays 08:30–18:00
+86 135 2357 3314
Preferred for overseas customers
brandon31855@gmail.com
Reply within one business day
Factory address
Plant 1, Dingxing Intelligent Emergency Equipment Industrial Park, 260 m south of the intersection of Qingliangsi Avenue and Zhenxing Road, Liangyuan District, Shangqiu, Henan, China
Mon–Sat 08:30–18:00, 24/7 technical support
Open in AmapFactory location
Shangqiu, Henan · Liangyuan District
Plant 1, Dingxing Intelligent Emergency Equipment Industrial Park, 260 m south of the intersection of Qingliangsi Avenue and Zhenxing Road, Liangyuan District, Shangqiu, Henan, China
- Visit booking
- Contact 2 working days ahead
- Sample evaluation
- Provide model and application
- Export
- English and multilingual email
Service & support
One team from selection to maintenance
We assess the process before sales, install and train at delivery, then handle materials, parts and process tuning in production.
24/7
Technical response
1 yr
Machine warranty
Lifetime
Maintenance & support
40+
Regions covered
Four service tracks
Installation, training and technical support
02On-site installation and commissioning, operator training, remote and on-site support.
- Installation and accuracy calibration
- Slicing and process parameter training
- Remote diagnostics and on-site response
Software and cloud services
03Centralized slicing parameters, machine status and print jobs.
- Slicing templates and material libraries
- Job queue and status tracking
- Resume-on-break and remote transfer
Consumables and maintenance
04Long-term filament, pellet and resin supply with scheduled maintenance.
- Stock of common materials
- Wear-part replacement and service
- Print quality review and tuning
After-sales flow
01
24/7 technical response
Report by phone, WhatsApp or email; we diagnose remotely before dispatching.
02
On-site install and training
Engineers unpack, level, calibrate and train operators, keeping process records.
03
Wear parts and materials
Common nozzles, beds and filaments stocked to reduce downtime.
04
Warranty and follow-up
One-year warranty, lifetime maintenance and periodic health checks.
Frequently asked
Common questions on selection, delivery, materials and warranty. Contact an engineer for anything else.
+86 135 2357 3314How do I choose between FDM and resin printing?
Start from size and detail: choose FDM for large one-piece parts needing engineering plastics, and resin for dense detail, high surface quality or clear parts. Teams with both needs typically run BL10 for structures and SLA800 for fine parts.
What is the lead time and installation process?
Standard models are scheduled per contract. After delivery our engineers install on site, level and calibrate the machine, then train operators. Process parameters are recorded for later reproduction.
Which materials are supported and where do I buy them?
FDM machines support PETG, PETG+, ABS, PP and PC in 1.75mm, 3.5mm and pellet form; resin machines use matched photopolymers. Common materials are available from us long term, and we can validate parameters for your supplied material.
What warranty and after-sales response do you provide?
One-year machine warranty with lifetime maintenance, free repair for non-human damage and lifetime technical support. Our network covers 40+ regions with 24/7 response, and we dispatch on-site when remote help is not enough.
Can I validate with a sample before buying?
Yes. Share the part model and application and we will assess the process and propose a sample. The sample supports assembly and appearance checks before you fix the model and material configuration.
How do you work with overseas customers?
Reach us on WhatsApp, email or the inquiry form, and we reply in the language you submit. Shipping, packaging and customs documents follow destination requirements, with export terms fixed in the contract.
Share model, symptoms and site photos when reporting to speed up diagnosis; use the form for selection or quotes too.